Vetking Privacy Policy

Welcome to Vetking. We know how important your personal information is to you. That is why the Vetking Privacy Policy has been built on complete transparency — so you always know exactly what we do and do not do with your data.

This Privacy Policy applies to all services on the Vetking platform, including our website, mobile app, and all associated digital services. By using Vetking, you agree to this Privacy Policy.

Vetking believes that every user's personal information is their own. We only collect data that is strictly necessary to keep our services running and to improve your experience.

Vetking only collects information that is necessary. We never ask for data we do not need. Below is a detailed breakdown of the types of information we may collect:

• We never have direct access to your password — it is stored in encrypted form.
• Full payment card numbers are not stored on Vetking's servers.
• No additional information is collected beyond what you voluntarily provide.

Vetking collects your information only for specific, legitimate purposes. We never use your data for unnecessary or unrelated reasons. The purposes for which we use your information are clearly outlined below:

• To create and manage your account and to verify your identity.
• To process deposits and withdrawals and ensure transaction security.
• To personalise your gaming experience and deliver services tailored to your preferences.
• To prevent fraud, money laundering, and other illegal activities.
• To fulfil legal obligations and meet the requirements of regulatory authorities.
• To provide customer support and resolve any issues you may have.
• To inform you about relevant promotional offers and bonuses (with your consent).
• To support technical improvements and enhance the quality of our services.

Vetking employs the most advanced technology to protect your information. Our servers follow internationally recognised security protocols. Here is what we do to store and safeguard your data:

• All data is stored using AES-256 encryption.
• All communications on the website and app are secured with SSL/TLS technology.
• Regular security audits and penetration testing are conducted.
• Only authorized personnel can access data, and only to the extent required.
• Data backups are regularly stored in secure locations.
• Even after an account is closed, certain information may be retained for a specified period to meet legal requirements.

Retention periods vary depending on the type of data and applicable legal requirements. Financial transaction records are typically kept for 5 to 7 years due to legal obligations. Personal data is retained while your account is active and for a defined period after account closure.

Vetking never sells your personal information. We believe your data belongs to you. However, there are certain circumstances under which we may share information with third parties:

• Payment Processors: Only the information necessary to complete a transaction is shared with the payment gateway.
• Identity Verification Services: Certain information may be shared with trusted verification agencies as part of the KYC process.
• Law enforcement agencies: Information may be disclosed to the relevant authorities under a court order or legal obligation.
• Technology Service Providers: Limited data may be shared with trusted partners for cloud hosting, cybersecurity, and analytics services.

When sharing data with third parties, Vetking ensures they follow the same standards of privacy and security. No third party may share your information elsewhere without Vetking's explicit authorization.

Vetking uses cookies and similar tracking technologies across its website and app. These technologies help enhance your experience and keep the platform running smoothly.

You can disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features. All non-essential cookies are only used with your consent.

As a Vetking user, you have several important rights over your own data. We fully respect these rights and are ready to help you exercise them:

To exercise any of these rights, please contact our customer support directly. We will verify your request and aim to respond within 30 business days. Please note that in some cases, legal requirements may prevent us from deleting certain data — if so, you will be informed of the reason.

Vetking's services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If a minor registers by mistake or by providing false information, the account will be suspended and all associated data will be deleted as soon as this comes to our attention.

• Age verification is mandatory at the time of registration.
• Accounts flagged as suspicious may be subject to additional verification.
• If parents have any concerns, they can contact our support team directly.

The Vetking Privacy Policy is reviewed on a regular basis. It may be updated at any time due to business needs, legal changes, or technological developments.

For significant changes, we will post a clear notice on the platform and notify you at your registered email address. Continued use of Vetking after any changes will be considered acceptance of the updated policy.

• The "Last Updated" date is always displayed at the top of the page.
• At least 7 days' notice will be given before any major changes.
• Copies of previous policy versions are available upon request from our support team.

For any questions, concerns, or requests regarding our Privacy Policy, reach out to Vetking's support team. We're available 24/7, every day of the week.

Depending on the nature and complexity of your request, we generally respond within 1 to 7 business days. Requests for data access or deletion may take up to 30 business days.